Eco Motors Customer Privacy Policy

Introduction

Our primary and most important goal is to maintain and ensure the security of our customer data. We understand that you may have concerns regarding the privacy of your personal information. This Privacy Policy describes the information and privacy practices for our retail stores (“Stores”), Customer Care centers (“Call Centers”), website (“Site”), and all other locations, occasions, or events where your personal information is collected by or on behalf of Eco Motors.

Personal Information We Collect

As part of your interaction with Eco Motors, we may collect personal information such as:

  • Name
     

  • Email address
     

  • Billing address
     

  • Mailing address
     

  • Phone number
     

  • Credit card information
     

When We Collect Personal Information

We may collect personal information from you when you:

  • Create an account on our Site
     

  • Purchase, return, or exchange items in our Stores, Call Centers, or Site
     

  • Contact our Call Centers
     

  • Subscribe to our newsletter or emails
     

  • Respond to a survey or fill out a form
     

  • Sign up for a loyalty program
     

  • Enter a contest or sweepstakes
     

  • Provide reviews, questions, answers, comments, feedback, or suggestions
     

How We Use Your Personal Information

We use your personal information for purposes including:

  • To enhance your experience: Personalize your shopping experience and promotions.
     

  • To improve customer service: Help respond to customer service needs and manage your account.
     

  • To process transactions: Billing and order fulfillment.
     

  • To administer contests, promotions, surveys, or other features.
     

  • To send periodic communications: If you opt-in to promotional communications, we may send updates, promotions, or company news.
     

You can unsubscribe at any time using the instructions included in each promotional email or by contacting us.

SMS Privacy Policy and Terms

Eco Motors respects your privacy. By opting into our SMS messaging service, you agree to the following:

  • Data Collection: We collect your name, email address, and phone number when you contact us or agree to receive text messages, either through the website, over the phone, or in person.
     

  • Data Use: Your information is only used to communicate by phone or text regarding your inquiries, purchases, or service coordination.
     

  • Data Retention: We retain your information while you are subscribed. You may request deletion at any time.
     

  • Opt-Out: You can unsubscribe from SMS messages at any time by replying STOP or CANCEL. You will receive one final message confirming your opt-out.
     

  • Help: Text HELP to receive our contact information.
     

  • Message Rates: Message and data rates may apply. Message frequency may vary.
     

  • Data Sharing: Eco Motors does not sell, rent, or share your mobile number or personal information with third parties for marketing purposes.
     

For help or questions, please contact us at (208) 400-3394 or email sales.ecomotorsid@gmail.com.

Updating, Accessing, or Correcting Personal Information

If your personal information changes, you may update or delete it through your member account page, by contacting Customer Care, or using the "Contact Us" link on our Site.

Security - How We Protect Your Information

We utilize secure technologies and practices to protect customer information, including SSL encryption for sensitive data. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

How We Share Your Information Outside of Eco Motors

We only share your information with third parties as necessary to perform services such as credit card processing, shipping, and promotional services. We may also share information if legally required or to prevent harm.

Social Media Features

Our Site includes social media features (like Facebook or Instagram buttons) that may collect information. Your interactions with these features are governed by the privacy policies of those companies.

Cookies

We use cookies to personalize your experience, remember preferences, track advertisements, and improve Site performance. You can control cookies through your browser settings.

Behavioral Targeting

We partner with third-party ad networks to manage our advertising. These partners may use cookies to deliver targeted ads based on your browsing behavior.

Log Files

We collect IP addresses, browser types, and other technical information to analyze trends, administer the Site, and track user behavior.

Email Privacy

Emails are not guaranteed to be a secure means of communication. Never provide sensitive personal information such as Social Security numbers or third-party credit card information via email. Eco Motors will never sell or share your email address.

Data Retention

We retain your information as long as your account is active or as needed to provide services. You may request cancellation or data deletion at any time.

Terms and Conditions

Please also visit our Terms of Service section for the use, disclaimers, and limitations of liability governing the use of our Site.

Your Consent

By using our Site, you agree to this Privacy Policy and our Terms and Conditions, including all limitations of damages provisions. You consent to the collection and use of information as described here.

Changes to Our Privacy Policy

We may update this policy periodically. Please check this page for updates.

End of Privacy Policy